Refund Policy
Effective Date: 10/06/2024
At LuBuzz, we strive to provide our users with an exceptional experience. However, if you are not satisfied with our services, please review our refund policy below:
1. Eligibility for Refunds
Refunds are available for users under the following circumstances:
- Subscription Services: If you cancel your subscription within the first 3 days of payment and have not used any premium features, you are eligible for a full refund.
- Technical Issues: If you encounter technical issues that prevent you from using our services for a continuous period of more than 72 hours, you may request a refund.
2. Non-Refundable Items
Certain purchases and fees are non-refundable, including:
- Any fees associated with third-party services or advertisements.
- Membership fees for specific groups or events that have already taken place.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our support team via [Insert Contact Information] within 3 days of your purchase or issue.
- Provide Details: Include your account information, the reason for the refund request, and any relevant screenshots or documentation.
- Wait for Response: Our team will review your request and respond within 3-5 business days.
4. Processing Refunds
Once your refund request is approved, the refund will be processed within 7-10 business days. The amount will be credited back to the original payment method used for the purchase.
5. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
6. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at [email protected]
